Privacy Policy

Effective Date: 2026-08-09

Introduction

This Privacy Policy describes how QuenchIQ (“we,” “our,” or “us”) collects, uses, and shares your personal information when you use our website at https://quenchiq.co.za and related services.

Important Notice: This privacy policy was generated using an automated tool and provides general information. It does not constitute legal advice. Laws vary by jurisdiction and change over time. You should consult with qualified legal counsel to ensure your privacy policy meets all applicable legal requirements.

Controller/Data Controller Information

Company: QuenchIQ

Legal Entity: (Pty) Ltd

Jurisdiction: South Africa

Address: Plot No: 57, Ridge Road, Helderstrome AH, Gauteng

Contact Email: info@quenchiq.co.za

What Data We Collect

We may collect the following categories of personal information:

• Personal identifiers such as names, usernames, and account IDs
• Authentication information (stored in hashed/encrypted form)
• Contact information including email addresses, phone numbers, and mailing addresses
• Information about how you use our services
• Payment information processed through third-party payment processors
• Cookies, web beacons, and similar tracking technologies
• Information provided when contacting customer support
• Device information, IP addresses, browser types, and technical data

How We Collect Data

We collect personal information through the following methods:

How We Use Your Data

We use your personal information for the following purposes:

• To manage your account and user profile
• To analyze usage patterns and improve our services
• To send marketing emails and newsletters (with consent)
• For advertising and marketing purposes
• To comply with legal obligations and protect our rights

Third-Party Services

We may share your information with the following third-party service providers:

Analytics

Google Analytics: website analytics and user behavior tracking (Privacy Policy)

Marketing & Advertising

Google Ads Conversion Tracking: advertising conversion measurement (Privacy Policy)

Meta Pixel (Facebook): advertising and remarketing (Privacy Policy)

E-Commerce Platforms

WooCommerce: e-commerce platform functionality

E-Commerce Operations

We operate e-commerce functionality through the following platforms:

WooCommerce: e-commerce platform functionality

For e-commerce operations, we may process additional information including:

• Order information and purchase history
• Payment details (processed securely through third-party processors)
• Shipping and billing addresses
• Customer service communications
• Fraud prevention and security measures

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

ZA POPIA

South Africa residents have rights to access and correct personal information and to lodge a complaint with the Information Regulator.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Children’s Privacy

We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from children without appropriate consent, we will take steps to delete such information.

Do Not Track Signals

Our website does not respond to Do Not Track (DNT) signals. However, you can manage your privacy preferences through your browser settings and the options provided in this policy.

Marketing Communications

If you have consented to receive marketing communications, you can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us using the information provided below
• Updating your preferences in your account settings (if applicable)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of this policy indicates when it was last revised. We will notify you of material changes through our website, email, or other appropriate means as required by applicable law.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact our Data Protection Officer, please reach out to us:

Email: info@quenchiq.co.za

Address: Plot No: 57, Ridge Road, Helderstrome AH, Gauteng

Generated with the free SmartKeys Privacy Policy Generator.